FAQ

Questions & Answers

Everything you
want to know

We get it — switching to period underwear raises questions. Here are honest answers to the ones we hear most.

Protection & Performance

Yes — and that's exactly what they're designed for. Our underwear features four absorbent layers that work together to lock in moisture from the moment it appears. On heavy days, they hold the equivalent of 3–4 tampons worth of flow. No leaks, no surprises.

Absolutely. Many of our customers use them specifically for overnight protection. The absorbent core holds throughout the night, and the leak barrier layer means you can sleep in any position without worry.

Comfort & Feel

Not at all. The absorbent layers are engineered to be slim and soft — they sit flat against your body and move with you. There's no rustling, no padding that shifts, and no feeling that you're wearing something unusual. Most people forget they have them on.

The inner layer draws moisture away from your skin and into the absorbent core immediately — this is what prevents the damp, warm environment where odor develops. The fabric itself is naturally breathable, so air circulates freely. The result is that you feel dry and fresh all day, not just in the first few hours.

Care & Longevity

Very easy. Simply rinse in cold water after use, then machine wash on a cold programme with a mild detergent. Avoid bleach and fabric softener, and always air dry — no tumble dryer needed. No special routine, no fuss.

With proper care, Cicella underwear maintains its absorbency for up to 2 years of regular use — that's roughly 200+ wash cycles. Over time, one pair replaces hundreds of disposable products. To keep them at their best, avoid fabric softener and never tumble dry, as heat degrades the absorbent fibres.

Orders & Shipping

Use the size guide on each product page — it includes waist and hip measurements. If you're between sizes, we recommend sizing up for the most comfortable fit. Period underwear should sit snugly but never tight; you want the waistband to sit flat without digging in.

Yes. We accept returns and exchanges on unworn, unwashed items within 14 days of delivery. If you've worn them and the fit simply doesn't work, reach out to us — we'll do our best to find a solution. We want you to end up with underwear that actually works for your body.

Still have a question?

Reach us at support@cicella.com — we'll get back to you quickly.