Terms of service

General Terms and Conditions

In these terms and conditions, the following definitions apply:

Withdrawal period:

The period within which the consumer may exercise the right of withdrawal.

Consumer:

The natural person who is not acting in the course of a profession or business and who enters into a distance contract with the entrepreneur.

Day:

Calendar day.

Ongoing transaction:

A distance contract relating to a series of products and/or services where delivery and/or purchase obligations are spread over time.

Durable medium:

Any instrument that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction.

Right of withdrawal:

The consumer's right to withdraw from the distance contract within the withdrawal period.

Entrepreneur:

The natural or legal person who offers products and/or services to consumers at a distance.

Distance contract:

A contract concluded within the framework of a system organised by the entrepreneur for the distance sale of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract.

Means of distance communication:

Any means that can be used to conclude a contract without the consumer and entrepreneur being present in the same place at the same time.

General Terms and Conditions:

These present general terms and conditions of the entrepreneur.

Cicella is operated by:

S/E I/S

CVR No.: DK45070409

Email: support@cicella.com

(This email address is for business correspondence. Information regarding the return address can be found in our Return Policy.)

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Prior to the conclusion of a distance contract, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, it shall be indicated prior to the conclusion of the distance contract that the general terms and conditions are available for inspection at the entrepreneur's premises and will be sent free of charge upon request.

If the distance contract is concluded electronically, the text of these general terms and conditions may, notwithstanding the previous paragraph, be made available electronically prior to the conclusion of the contract in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it shall be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge upon request.

If specific product or service conditions apply in addition to these general terms and conditions, paragraphs 2 and 3 shall apply accordingly, and in the event of conflicting terms, the consumer may always rely on the provision most favourable to them.

If one or more provisions of these general terms and conditions are wholly or partially invalid or annulled at any time, the agreement and the remaining provisions shall remain in force. The invalid provision shall be replaced by mutual agreement with a provision that most closely reflects the intent of the original provision.

Situations not covered by these general terms and conditions shall be assessed in the spirit of these terms.

Any ambiguities regarding the interpretation or content of one or more provisions shall be interpreted in accordance with the spirit of these general terms and conditions.

If an offer has a limited period of validity or is subject to conditions, this shall be expressly stated. The offer is non-binding. The entrepreneur reserves the right to amend or adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to make an informed assessment. Images used are a true representation of the products and/or services offered.

Obvious errors or mistakes in the offer are not binding on the entrepreneur. All images, specifications and data are indicative and cannot give rise to compensation or termination of the agreement. Colours shown may differ slightly from actual product colours.

Each offer clearly states the rights and obligations attached to acceptance, including in particular:

—   the price including taxes

—   any delivery costs

—   how the agreement is concluded

—   whether the right of withdrawal applies

—   payment, delivery and performance methods

—   the acceptance period or price guarantee

—   costs of distance communication (if applicable)

—   whether the agreement is archived and how it can be accessed

—   how entered information can be reviewed and corrected

—   available contract languages

—   applicable codes of conduct

—   minimum contract duration for ongoing transactions

Optional: available sizes, colours and materials.

Subject to paragraph 4, the agreement becomes effective when the consumer accepts the offer and fulfils the stated conditions.

If accepted electronically, the entrepreneur shall promptly confirm receipt. Until confirmation is sent, the consumer may dissolve the agreement.

The entrepreneur shall take appropriate technical and organisational measures to protect electronic data transmission and ensure a secure online environment.

The entrepreneur may, within legal limits, assess the consumer's ability to meet payment obligations. If justified, the entrepreneur may refuse an order or impose special conditions, stating reasons.

Upon delivery, the entrepreneur shall provide the consumer with:

—   contact details for complaints

—   information on the right of withdrawal

—   warranty and after-sales service details

—   required information under Article 4

—   termination requirements for long-term agreements

Agreements are concluded subject to product availability.

The consumer has the right to withdraw from the agreement within 14 days without giving any reason.

The withdrawal period expires 14 days after the consumer (or a designated third party) takes physical possession of the goods.

During this period, the consumer may only handle the product as permitted in a physical shop to assess its nature, characteristics and functioning.

To exercise the right of withdrawal, the consumer must notify the entrepreneur clearly (e.g. by email or withdrawal form) before expiry.

Products must be returned within 14 days after notification.

Products must be returned with all accessories, preferably in original condition and packaging. Excessive handling may result in a value deduction.

Return shipping costs are borne by the consumer unless stated otherwise.

Refunds will be made within 14 days of notification, subject to receipt of goods or proof of return. This refund includes the standard delivery costs originally paid by the consumer, except for any additional cost resulting from the consumer's choice of a more expensive delivery method than our standard option.

The direct cost of returning the goods is borne by the consumer, unless the entrepreneur has agreed to bear this cost or failed to inform the consumer that they must bear it. Refund timing, and the refund of delivery costs, are set out in Article 6.

The right of withdrawal does not apply to:

—   personalised goods

—   perishable goods

—   unsealed hygiene-sensitive products

—   unsealed audio/video recordings or software

—   newspapers and magazines (except subscriptions)

Hygiene-sealed items such as underwear, lingerie and swimwear cannot be returned once unsealed.

Prices will not be increased during the stated validity period except due to VAT changes. Prices subject to market fluctuations may vary.

All prices include VAT. Typographical errors do not bind the entrepreneur.

Products comply with the agreement, specifications and applicable laws.

Statutory rights remain unaffected. Defects must be reported within a reasonable time after discovery; under Dutch law, a report made within two months of discovering the defect is always considered timely.

Warranty does not apply in cases of misuse, unauthorised repairs or abnormal conditions.

Orders will be executed with due care and delivered within 30 days unless agreed otherwise.

If delivery is delayed or impossible, the consumer may terminate the agreement and receive a refund.

Risk passes to the consumer upon delivery.

Consumers may terminate indefinite agreements with one month's notice. Fixed-term agreements may be terminated at the end of the term.

Automatic renewal is limited in accordance with applicable law.

Unless agreed otherwise, payment is due at the time of ordering, via the payment methods offered at checkout.

Consumers must promptly report incorrect payment details.

In case of non-payment, reasonable costs may be charged.

Complaints about the performance of the agreement must be submitted to the entrepreneur, fully and clearly described, within a reasonable time after the consumer discovered the issue.

We aim to respond within 14 days. If a complaint needs more time to investigate, we will let the consumer know when to expect a fuller reply.

If unresolved, disputes may be subject to dispute resolution procedures.

These general terms and conditions, and all agreements between the entrepreneur and the consumer, are governed by Danish law.

Where the consumer is habitually resident in a country other than Denmark, this choice of law does not deprive the consumer of the protection to which they are entitled under the mandatory consumer-protection provisions of the law of their country of habitual residence, in accordance with Article 6(2) of the Rome I Regulation (EC 593/2008).

This article does not affect the consumer's right to bring proceedings before, or to defend proceedings brought against them in, the courts of the country in which they are habitually resident, where applicable EU rules on jurisdiction grant them that right.

We strive to ensure that all information on this page is accurate and up to date. However, we reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice. In the event of a discrepancy between the information on this page and applicable law, the latter shall prevail.

This document may be available in multiple languages. We do our best to keep translations accurate; however, if you contracted with us in Dutch or Danish, the terms of that language version govern our agreement with you, and any unclear wording is interpreted in the way most favourable to you, as required under Dutch consumer law. The English version serves as our internal master reference.